Refund policy

Overview

This policy explains refunds for TimeLit, a product of Weblit Studio. We keep billing simple and want it to be fair. Questions about a charge? Email hello.timelit@weblitstudio.com and we'll sort it out.

Free trial

Every new workspace starts with a free 14-day trial. You are not charged during the trial, so there is nothing to refund. Billing only begins if you choose to continue after the trial.

Monthly hosted plan

• The hosted plan is billed in advance at the start of each month, for the accounts active that month.
• Because the month is prepaid and you keep full access for it, we do not refund part-months or unused time within a month.
• You can cancel at any time. You keep access until the end of the month you've already paid for, and you are not charged again after that.
• Adding or removing people mid-month does not change that month's bill; changes apply from the next month.

One-time and self-hosted setup

Self-hosted installations and any one-time setup are quoted and agreed separately. Once setup work has started, the setup fee is non-refundable, as it covers work already done. Any ongoing monthly fee that follows is handled like the monthly plan above.

Onboarding document packets

Employee onboarding (e-signature) packets are charged only when a packet is completed. Packets that are declined, cancelled or left to expire are free — so there is nothing to refund for them.

Billing mistakes

If you believe you were charged in error — a duplicate charge, a charge after you cancelled, or an incorrect amount — contact us within 30 days and we'll review it and refund any genuine error.

How to reach us

For anything about billing or refunds, email hello.timelit@weblitstudio.com.

Changes

If we change this policy, we'll update the date at the top of this page.